Shipping policy

Suroy Wear Global Shipping Policy

At Suroy Wear, we bridge the gap between the islands and the world. All international orders are packed with care and shipped directly from our headquarters in Cebu, Philippines.

Shipping Carrier & Speed

We use FedEx International Priority / DHL to ensure your gear arrives safely and quickly.

Order Processing

We move fast. Orders are processed and packed within 24-48 hours. You will receive a tracking number via email as soon as your package is handed to the courier.

Shipping Locations & Estimated Delivery Times

Region Fulfillment Source Estimated Delivery Time
United States     Philippines   3–5 business days after fulfillment
Canada  Philippines   3–7 business days
Europe  Philippines 5-7 business days
Southeast Asia  Philippines 3–5 business days
Australia & NZ  Philippines 5–7 business days

Middle East & 
Rest of the World 

 Philippines 14–25 business days

Note: All timeframes are estimates. Delays may occur due to customs, weather, or peak season demand.

Shipping Fees

Shipping costs are calculated at checkout based on your location and the weight of your order.

Customs & Import Duties

  • United States Orders (Delivered Duty Paid) We want your experience to be seamless. For all orders shipping to the United States, we ship Delivered Duty Paid (DDP).

    • No Surprise Fees: All import duties, taxes, and customs fees are calculated and collected at checkout.

    • Final Price Guarantee: The total you see at checkout is the final amount you pay. You will not be charged any additional fees upon delivery.

  • International Orders (Rest of World) For orders shipping outside of the United States and the Philippines, your package may be subject to local import duties or VAT. These fees are determined by your local customs office and are the responsibility of the customer.

Address Accuracy

Please double-check your shipping address at checkout.

  • Phone Numbers are Required: FedEx and DHL require a valid phone number for all international shipments to ensure successful delivery.

  • We are not responsible for packages lost due to incorrect addresses provided by the customer.

Tracking Your Order

Once your order ships, we’ll email you a tracking link so you can follow your parcel’s journey.

Need Help?

If you have shipping questions or need help with a specific order, we’re here for you:

  • Email: orders@suroywear.co
  • Tracking Issue? Include your order number and shipping address for faster assistance.