Refund policy
Suroy Wear Global Return Policy
At Suroy Wear, we believe in "Conscious Consumption." To minimize the environmental impact and cost of international shipping, we've designed a refund policy that's fair to you and kinder to the planet—we don't require you to ship items back to the Philippines.
The "Suroy Wear Guarantee"
We want you to love what you wear. If you receive an item that is damaged, defective, or significantly different from what you ordered, you don't need to ship it back.
How to Request a Refund or Replacement:
- Email Us: Send photos of the issue and your order number to hello@suroywear.co within 14 days of delivery.
- Review: Our team will review your request within 24 hours.
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Resolution: If approved, choose from:
- ✅ Free replacement shipped immediately
- ✅ Full refund to your original payment method
- ✅ Store credit for future orders
Sizing & Fit
Since international shipping costs make returns impractical, please review our Size Guide carefully before ordering.
Ordered the wrong size? We've got you:
- Contact us at hello@suroywear.co
- While we can't offer full refunds for sizing issues, we'll send you a 50% discount code to reorder the correct size
- Keep or gift the original—it's yours
(We'd rather help you get it right than waste resources shipping items back and forth across oceans.)
Non-Refundable Items
- Gift cards
- Items marked "Final Sale"
Late or Missing Refunds
Refunds typically process within 5-10 business days. If you haven't received yours:
- Check your bank/credit card statement
- Contact your card issuer (processing times vary)
- Still nothing? Email hello@suroywear.co and we'll track it down.
💚 Why We Do This
Shipping products back and forth internationally creates unnecessary carbon emissions and costs. By eliminating return shipping, we reduce waste, keep prices fair, and ensure you're taken care of when issues arise. It's better for you, better for the planet, and allows us to invest more in quality and design.